Why was my document rejected?

Please note that your documents might be rejected for the following reasons:

  • Poor image quality – the file needs to be in high resolution, so the document is clear, readable and in color.
  • The document is not fully displayed – you need to submit the entire document, from beginning to end.
  • Relevant information is not properly displayed – please make sure not to obscure any information with your hand or your camera’s flash.
  • The document provided doesn’t match the document type selected/accepted
  • The document is expired or is not recent.
  • The document is password protected.

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