Please note that your documents might be rejected for the following reasons:
- Poor image quality – the file needs to be in high resolution, so the document is clear, readable and in color.
- The document is not fully displayed – you need to submit the entire document, from beginning to end.
- Relevant information is not properly displayed – please make sure not to obscure any information with your hand or your camera’s flash.
- The document provided doesn’t match the document type selected/accepted
- The document is expired or is not recent.
- The document is password protected.
Didn’t find your answer? Contact our support team. Thanks.