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Home /Knowledge Base /For Buyers/Item Support

Item Support

How can I get a refund for an item I’ve bought?

I need different format / Free Conversion Service

Why does the EULA prohibit “commercial use”?

I have a problem with the item I’ve bought!

Can I see the number of downloads for specific items?

How I can get invoice?

Incorrect model format after purchase – what should I do?

Refunds / Money Back

Is there any limit for me to download?

What should I do if I have a problem with the download?

Can I use the free good I downloaded in an end-product I designed and sell?

What does ‘This item may not be property released’ mean?

Is this item still ‘royalty free’?

What is RAR format? Using RAR files

Are these real, physical items?

Knowledge Categories

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  • 7Upload Instructions
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  • 7Purchasing
  • 2Navigation
  • 13Licenses
  • 1Jobs Board
  • 2Community
  • 15Item Support
  • 11Getting Started
  • 10Getting Paid
  • 3Functions
  • 5Copyright
  • 13Vendor Products
  • 34For Buyers
  • 44For Sellers

About 3DExport

3DExport is a marketplace where you can buy and sell 3D models, 3d print models and textures for using in CG projects. Our 3D Models marketplace was launched in February 2004, and now we are one of the world’s largest providers of high quality 3D content.

Article Category

Affiliate Program (2) Community (2) Copyright (5) For Buyers (32) For Sellers (43) Functions (3) Getting Paid (10) Getting Started (11) Item Support (15) Jobs Board (1) Legal Terms (11) Licenses (13) Navigation (2) Purchasing (7) Site Guide (24) Upload Instructions (7) User issues (11) Vendor Products (13)

Knowledge Articles

  • Marketplace Disclosure Requirements
  • Payment Problems / Issues
  • Restricted countries
  • 3D Model Quality Standards
  • The different file formats for 3D Printing
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