Marketplace Disclosure Requirements

The Digital Services Act, an EU regulation, mandates marketplaces to disclose specific information about sellers and products. To comply, we’re updating 3DExport’s marketplace settings. Here are the changes we’re implementing: Verifying and displaying required details for certain sellers distributing products or content on 3DExport’s marketplace. Requiring sellers to certify compliance […]

Payment Problems / Issues

If you receive an error message when you’re trying to purchase a 3d model, please check if it’s one of the following, and what can you do to solve it: Your card was declined or Your card is not supported: Please make sure that your card has a funding source […]

Restricted countries

3DExport does not conduct business with any of the following sanctioned countries: Cuba, Iran, Syria, North Korea, region of Crimea, LNR, DNR.

3D Model Quality Standards

Reset transforms Before exporting the file, ensure that the object’s position, rotation, and scale are reset. Upon importing the file into any 3D software, confirm that its location and rotation values are set to zero, while the scale is adjusted to 100%. In 3ds Max: In Blender: Centered origin The […]

The different file formats for 3D Printing

With the evolution of digital technology, 3D printing has become much more accessible today. Individuals and professionals can have their equipment and make various printing models. All that is needed is to master the essential notions, particularly about the adapted file formats. Indeed, depending on the field and for historical […]

No AI Training License

The licensing terms are identical to those of a Royalty Free License, with the exception that using the product for machine learning or the training of neural network models, including generative AI models, is not allowed. You may use the products for machine learning or the training of neural network […]

Why was my document rejected?

Please note that your documents might be rejected for the following reasons: Poor image quality – the file needs to be in high resolution, so the document is clear, readable and in color. The document is not fully displayed – you need to submit the entire document, from beginning to […]

Jobs: Money Back Terms 24 Hours

We provide Money Back for Job listings within 24 Hours The 24-hour money-back guarantee applies to job postings purchased on our platform. To be eligible for a refund, you must request it within 24 hours of your job posting going live. Refunds will be issued to the original payment method […]

Can I use Free items for commercial purposes?

Yes, If the model is under Royalty Free license, you can use it as long as it is incorporated into the product and as long as the 3rd party cannot retrieve it on its own in both digital and physical form.

Royalty Free License

Royalty Free License allows you to use the product without the need to pay royalties or other license fees for multiple uses, per volume sold, or some time period of use or sales. Products published with this license may not be sold, given, or assigned to another person or entity […]

Are these real, physical items?

No, 3DExport does not sell, print or ship any physical items. 3D print models can be printed with a 3D printer, all other 3D models are digital computer graphics designs used in animation, video and film production, advertising, engineering, architecture, game development and VR/AR applications.

Do I get exclusive rights to use the 3D model after purchase?

No, the designer of the product keeps the rights to the product, can sell the digital files an unlimited number of times, and determine how long the product is available for sale. As a buyer of the product, you are allowed to use the model multiple times in your projects, […]

What is RAR format? Using RAR files

The .rar file is an archive pack that can be unpacked using WinRAR software for PC or RAR Extractor Lite for Mac. We use RAR and ZIP files to compress the formats for faster delivery.

Terms of Service

Terms of Service This is a legally binding agreement between (“you”) and 3DExport LTD regarding your use of the Site. “You” refers to the entity bound by these Terms of Use (“Terms”), whether that is a natural person who must be at least 18 years of age or a corporate […]

Do you have a phone number I can call?

No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast […]

Why do you need my VAT number?

If you’re a VAT-registered business, in most cases you can reclaim the VAT you pay when you buy goods and services for your business. In order to reclaim this money you need to have records to support your claim. By collecting your VAT number, Iconfinder can correctly prepare an invoice […]

Is this item still ‘royalty free’?

Yes. Royalty free means you pay for the item once for each end product, and you don’t need to pay any additional or ongoing fees for each person who sees or uses it. This is separate to whether you need a clearance from the owner of rights in the real […]

What does ‘This item may not be property released’ mean?

‘Not property released’ means that the author of the item you’ve purchased may not be the owner of the intellectual property rights in a real-world product or trademark that appears in the item. If an item contains a real-world product or trademark (or any other real object or building), the […]

Cookies Policy

Why are cookies essential This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit […]

Tax Information

US federal tax law requires 3DExport to collect US Author tax information through an IRS Form W-9 and report on income paid. If you are a U.S. citizen or resident alien, then no matter where you are worldwide you can submit a Form W-9 to 3DExport to satisfy your filing […]

If my client will sell end products which license will they need?

If you use an Item purchased at 3DExport marketplaces to create an End Product that you and/or your client will be selling to more than a single person, the End Product is considered an End Product for Sale. If 500 units or less of the End Product will be sold […]

Affiliate Program Terms

How the affiliate program works Send traffic to any page on 3DExport Market while adding your account username to the end of the URL. Do: Create SEO friendly blog posts or a guest blog to write about an area of interest that is related to the service you’re marketing. Use […]

How to prepare 3d model for selling on 3DExport?

Preparation Prepare files for uploading to 3DExport Archives must contain only 3d files. For each file – a separate archive. Make an archive for textures separately Give to your archives understandable names, indicating a file format in the name. Right: ford_mustang_gt_obj.rar, ford_mustang_gt_max.rar, ford_mustang_gt_3dsj.rar, ford_mustang_gt_fbx.rar etc.Wrong: items_435345.rar, mymodel.rar, 1.rar etc. An […]

General Licence

IV. TERMS OF LICENSE AGREEMENT BETWEEN THE SELLER AND THE BUYER 1. General Terms of Licensing 1.1. Following the payment of any applicable license fee for Product, the Buyer acquires a license in accordance with the terms and conditions of this section. Any license rights relating to the Product are […]

Editorial License

TERMS OF LICENSE AGREEMENT BETWEEN THE SELLER AND THE BUYER 1. General Terms of Licensing 1.1. Following the payment of any applicable license fee for Product, the Buyer acquires a license in accordance with the terms and conditions of this section. Any license rights relating to the Product are contingent […]

What are Credits?

Credits are our internal currency. You can use your Credits to purchase items with a single click. Credits also function in any of the stores of 3DExport network.

How to add sample file?

It’s easy, just upload your archive file an set checkbox near format selection. After that, save it! Warning: Sample files will be available to any user or visitor.

How to submit a 3D MODEL for 5 seconds?

In this quick tutorial, I will show you how you can submit a 3D MODEL in 5 seconds on the 3DExport store. It’s a really fast and easy way. Thanks for watching! In the video, we used uploaded folders via FTP, with images and archives of 3d models. If you […]

How to Unsubscribe from Newsletter?

Hello If you want to Unsubscribe from our Newsletter, it can be done with 3 steps: Login under your account. Go to your Settings -> Notification tab. Set OFF button in Receive Newsletters field and press Save bottom, on the button of page. Thanks.

WebMoney Agreement on Property Rights Transfer

Annex I Annex II Annex III 1. GENERAL PROVISIONS 1.1. Definitions as used in the Agreement «WEBMONEY TRANSFER» – is an electronic system providing for the integral accounting and secure circulation of formalized messages between registered users who have received a user identifier (WMID) during the installation of client software […]

Who buys 3D Models?

Since trading we have helped thousands of customers to source ready-made 3D content, our customers come from very diverse industry sectors, these include: Digital Design Marketing and Advertising Public Relations TV & Film Animation Publishing Architecture

Can I remove/edit my products?

To delete or edit your item, you should go to the item’s page and press Delete or Edit button, located on under product’s preview. Click Edit to edit you item; click Delete, to remove it from the store.

How often do I get payments?

We pay our sellers once a month, between the 10th and the 15th day of the month, for the sales made in the previous month. For example, you may be paid on April 15th for all the sales you generated in March. Your money will be sent to you via […]

How do I track my sales?

The Seller Sales Report is accessible from within the Sales Statistics page. Your records will come up and you can get accurate information on your sales history.

What is a RAR file?

RAR (e.g. name.rar) file is an archive format. Some of our downloads come in the compressed .rar file format. RAR files are like ZIP files, they need to be uncompressed using a program such as WinRAR (free demo at www.rarlabs.com).

What should I do if I have a problem with the download?

At first, try to use another browser or a special software or clean your cookies. We recommend to OFF any Internet Download Accelerator for the download. If you still can’t Downloads a purchased file or is corrupt, you can contact our support team within 24 hours of the purchase. Our […]

Is there any limit for me to download?

No. You will be available to download your purchased items at any time. But for security reasons, you can use the link no more than 10 times. If for some reason you didn’t manage to get the item, please contact us and we will increase your limits.

Something does not work for me

Check your browser cookies Different browsers have different settings to control the display of information. To use NetinoMedia Marketplaces, your browser must accept cookies. You may have blocked cookies by accident; check your browser preferences and see. Using Firefox, for example: Open Firefox preferences: Tools – > Options in Windows, […]

Refunds / Money Back

If you purchased a 3D model and found some error in the renders or description, we’ll try to fix the problem as soon as possible. If we cannot correct the error, we will cancel your order and you will get your money back within 24 hours of downloading the item. […]

Basic License and Extended License

Basic License The Basic License grants you, the Purchaser a non-exclusive, non-transferrable right to make use of the work that you acquire (Work). Your use of the Work is limited to a single application. Items purchased under a Basic License may be used for the following purposes: For making videos […]

How can I increase the sales of my 3D models?

Provide your models in more than one file format. The point is that many of our customers are using Cinema4D, Maya, 3D Studio Max, Lightwave, Swift3D, etc. Using such common formats as 3DS and OBJ can dramatically increase the sales of your 3D models. Include detailed descriptions. Include meta keywords […]

Commercial Agreement

By using the Service provided by 3DExport, you have expressed your acceptance of our Terms of Use, and agreed to be bound by the terms and conditions as described hereunder. REGISTRATION OBLIGATIONS Prior the using of the Service, you may register with 3DExport LTD via the provided Service’s Registration Form […]

End User License Agreement (EULA)

End User And Seller Agreement The terms and conditions set forth herein (the “Terms”) constitute a legally binding agreement between 3DExport and you (“You” or “Your”) regarding the terms on which 3DExport offers You access to its Website and Service. Your use of the Website or Service constitutes acceptance of […]

Do you offer any discounts for your buyers?

Yes, we do. All our buyers can get a discount of up to 10% on each item purchased. Rates Schedule Badges Spend Volume ($) Discount (%) $0 0% $100 1% $500 2% $1000 3% $1500 4% $2000 5% $3000 6% $5000 7% $8000 8% $10000 9% $15000 10%

Why was my 3D Model deleted?

We strive to have only the best quality 3D models on offer, so we reserve the right to remove any items we deem inappropriate for our catalog. When uploading any items to our store, you must meet the following requirements: Your 3D model components cannot include any photos or textures […]

How can I send my PayPal or Moneybookers, Webmoney details?

You can find everything you need to do that in your Settings. You can enter your PayPal and/or you can choose some other payment system, such as Payoneer or WebMoney, etc. Please note that we cannot send you the money for your items sold unless you specify some payment method.

How should I prepare my 3D models for sale?

Follow these guidelines, and hopefully, your work will gain popularity at 3DExport: Create quality images to demonstrate your 3D model to prospective buyers. First, make a few renderings of the 3D model, so that it can be viewed from all aspects. Then, make at least one wireframe image showing how […]

My Statistics page says that I’ve been paid – where’s my money?

Provided that PayPal or Payoneer and Webmoney, if you use it instead) account settings in your Settings are correct, there might be some pending transactions — please check out for them. If you cannot solve the problem, please open a support ticket and inform us of the issue.

Incorrect model format after purchase – what should I do?

We will do our best to find that model in the format that suits your purposes, or — if possible — to convert the existing files into the format that you can use. However, it’s much better to save yourself trouble by always checking the format before making a purchase. […]

Warning Violations and One-Strike Violations

3DExport Marketplace has defined two types of copyright infringement and penalizes them differently. One-Strike Violations These include, but are not limited to, the following: Uploading an item that has been created by someone else and is available for sale at 3DExport Marketplace or at other stores. Uploading an item that […]

How can I terminate my participation in the Exclusive Seller program?

After we admit your request for abandoning the Exclusive Seller program, there will be a 60-day period during which you still receive all the benefits provided under the program and must sell your “exclusive” items via our marketplaces only; as soon as that period expires, so do your Exclusive Seller […]

How I can get invoice?

It’s simple. Go to Downloads section and click on the Invoice icon. You will get an invoice for each purchased item. In the Settings -> Payments Details section, you can edit your invoice details. Also, you can request a special invoice file via our Support.

Benefits for Exclusive Sellers

As an Author at our Marketplaces, you can get 60 to 70 percent (+15% aff program) of the amount of each sale, should you choose our Exclusive Authoring plan. Being an Exclusive Author means that you cannot sell your items offered at the store anywhere else. Please note that the […]

Multiple use of same purchase

If you purchase a model, you can use it multiple times. Our EULA allows you to use a model as many times as you like as long as you comply with the EULA terms.

How can I remove my products from marketplaces?

First of all: Login to your account. Go to the item you want to be removed from our store. You can find all your items in My Items section. Click [Delete] (under the Price field), and you will see a prompt asking whether you want to delete the file. Click […]

How can I become an Exclusive Seller?

The purpose of our Exclusive Seller program is to reward those of our members selling their content via our Marketplaces only, so first you need to remove all your products that you are putting on sale here from other online stores, and then you should conclude an agreement with us […]

How much money can I make via your marketplaces?

How much money you can make depends only on you — each time someone buys your product, a certain portion of the sale amount goes into your cash account. (You can see the exact percentage here.) If you want to increase that percentage, just become our exclusive author!

Heck, I’ve forgotten my password – what should I do?

If you can’t remember your password, please do the following: Click Forgot Password or go to the Login page. Type in your e-mail address and click Submit. Wait for a password reminder, which will be sent to the e-mail address specified in your account. If nothing arrives at your e-mail […]

What’s the procedure for returning items?

When our member returns some item, regardless of the circumstances it had been acquired in (paid for or obtained for free), all license rights granted herein are terminated. Therefore, the member is legally obliged to destroy all copies of the item contained on any type of media being under his/her […]

How can I avert returns of the items I sell?

Above all, try to make accurate item previews and provide comprehensive information in item descriptions — assuming that your items are of high quality, attention to such details alone can slash the number of returns dramatically. In the meantime, we do our best to let the vendors get their money […]

Paying for items by PayPal

You can pay for any items by Paypal. Surely, to use this method of payment you need a PayPal account; if you do not have one yet, find more at www.paypal.com

3D models for use in games

If a 3D model is available in formats that are not intended to be played directly, you can use it in a computer game, provided that the model’s EULA explicitly allows such use.

Can I download my own items?

If you are a vendor, you can access all your items directly: just log into you account and go to My Items — you will find the download link on the specific item’s page.

Payment Rates

Each time someone buys an item at 3DExport Marketplace, a certain portion of the sale amount goes into the vendor’s account. The exact percentage is determined by whether the item is being sold exclusively at the store and by the number of sales already generated by the vendor. Exclusive sales: […]

I haven’t received any activation code!

Sorry, such things do happen sometimes… Please send an e-mail to Support (don’t forget to write your account name and the e-mail address specified in your account), and we’ll try to fix the problem as soon as possible.

I have a problem with the item I’ve bought!

If you cannot download the item you paid for, or it happens to be corrupted, or you discover that it doesn’t work with your software — please make sure to notify our Support Dept. on that issue within seven days from the purchase. We will try to get in touch […]

Some models have brand names and logos — what about copyrights?

3DExport Marketplace makes it possible for vendors from many countries to provide their 3D models and other digital assets for sale to a worldwide audience. By accepting our End User License Agreement (EULA), the vendors confirm that they have all rights to the items they put on sale so that […]

What kind of products can I upload to Marketplaces?

You can upload any digital products, for example, 3D Models, 3D Models for 3D printing, CG scripts, texture maps, materials and shaders, plug-ins, vector graphics, themes, templates, 2D and 3D artwork, prints, digital books and magazines, tutorials, and so forth. If you have any questions about publishing your items, please […]

Why does the EULA prohibit “commercial use”?

According to our End User License Agreement, the products you have acquired at our store can be used for various purposes — ads, television programs, movies, video games, and so on. However, it’s your responsibility to protect the intellectual property contained in the product in such a way that no […]

Privacy policy

Welcome to 3DExport’s Privacy Policy Hi there, we’re 3DExport Ltd of 2033 Gateway PlaceSan Jose, CA 95110, United States (“3DExport”) and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re an 3DExport user or visitor to our Sites. It applies across CG […]

How can I change my password?

Please always use a secure password for accessing your account at 3DExport Marketplaces and keep it private, especially if you have considerable amounts of money deposited into your account. Here are our hints for ensuring maximum security: Remember to change your password from time to time; Never tell it to […]

Our logos and banners

Here you can find various logos and banners, which you can use for the Affiliate Program and for promoting your artwork. Hopefully, you will find something that fits your purposes.

How can I search for items available on your Marketplaces?

Here’s how you can look for files on 3DExport Marketplaces: Category List — Browse by category; Keyword Search — Use our built-in search (see the top rightmost area of any page); Best Sales — See our weekly list of the most popular items; Bookmarks — Browse collections of links to […]

The Marketplaces’ Copyright Policy

Here’s some information on copyright: Copyright is a form of intellectual property that gives the author of an original work exclusive right to it, usually for a limited period. Copyright holders decide whether others can use, adapt, or resell their work and have the right to be credited for that […]

Rights to a purchased 3D model

It might happen that you’ve been contracted by a customer for some project, and then you purchase a 3D model to be used in that project. In this situation you act just like an employee, so it is your customer — not you — who owns that model. Therefore, you […]

3D models put on sale and copyright infringement issues

Please make sure that you do not violate copyright laws: Any external assets used in your work must be duly licensed. Sure, when creating 3D models, many authors use pre-built mesh components, images (including stock photos), add-ons (textures, materials, brushes), etc. This practice is allowable if each of those assets […]

Which file formats can I upload to marketplaces?

You can upload almost any file. (If you don’t find a certain file format in the list below, please feel free to let us know about that by opening a support ticket.) Here’s the list of common file formats : 3DExport Marketplace Formats: Popular formats max => (.max) 3DS MAX, […]

I need different format / Free Conversion Service

As we are striving to assist our customers in getting what they need for their projects, our Custom Services staff often can convert the 3D models into a format suitable for your purposes. If you have any questions about some 3D models, please make sure that you address them to […]

How can I get a refund for an item I’ve bought?

We always encourage artists to present their work to buyers as well as they can — alas, that means that sometimes a presentation might be better than the product itself! Therefore, if you bought a 3D model or other item and then found out that its description and screenshots misrepresent […]

Badge Icons

Some of our users have received Badges complimenting them on their good values. A Badge lets other users learn more about its owner’s reliability as it was issued for the user’s being active, not just for having a single asset. Trusty – a buyer who\’s made purchases to the sum […]

Basic and Extended License Usage Examples

Listed below are some examples of what the Regular and Extended licenses on 3DExport can be used for by category. You should also read the General Licence, and the Editorial Licence to understand how our licenses work. The information presented below is provided to assist you in understanding our licensing […]